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Your privacy is very important to us and we ensure that any information provided by you is collected and held in accordance with relevant privacy law. All information is stored securely, and is used exclusively by us for purposes relating to this website, for improving this website and the Charlotte Penman company services only.

Credit card details are never collected, recorded or stored by Charlotte Penman when purchasing from our website.

All personal information including your name, telephone number, email address and physical address will not be released, sold or rented to any entities or individuals.

We always strive to provide our customers with accurate information on this website, please be aware that many of our items are handmade and gemstones can vary slightly in shape and colour from the images on this website and may also look different in tone and shape on your screen. Many gemstones have natural inclusions and ridges, this is part of their natural charm. While we always aim for customer satisfaction, we do not accept liability for any minor inaccuracies or on screen differences.

Views expressed on this website may be made by contributors and associates, and are therefore not necessarily views held by Charlotte Penman.

Customer satisfaction is integral to us, and we always strive to give the best service and provide products that are of benefit to our customers, please email or phone us if you have any queries and we will happily help you.

Thank you for using this website, in doing so you are agreeing to the above terms.