Shipping
NEW ZEALAND
Free shipping for all sales over $150.00.
A flat rate of $8.00 for nationwide delivery of items up to $150.00.
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AUSTRALIA
Australia - Free shipping for all sales over NZ$300.00.
A flat rate of NZ$20.00 for delivery to Australia of items up to NZ$300.00.
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INTERNATIONAL
Free shipping worldwide for items over NZ$600.00
A flat rate of NZ$40.00 for international deliveries of items up to NZ$600.00.
SHIPPING TIMES
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NEW ZEALAND
Most items will be dispatched in 1 to 3 working days from order, however some items are 'made to order', and will therefore have a longer delivery timeframe.
Shipping within New Zealand is with a registered courier, we generally use NZ Couriers and delivery is overnight, but please allow 1 to 3 working days. You will be sent a track and trace number once your order is dispatched and can track the delivery online.
If you need urgent or same day delivery, please contact us by email, and we can confirm options and pricing.
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AUSTRALIA
Your item will be dispatched in 1 to 3 working days from order, unless it is a made to order item, please check individual descriptions when ordering. Your item will be sent by tracked courier and takes approx 7 to 10 working days from time of dispatch and tracking confirmation.
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WORLDWIDE
Shipping times vary. You will be sent a track and trace number once your order is dispatched and can track the delivery online.
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PLEASE NOTE
Our items are handmade and therefore production times can vary, most pieces are ready to ship 1 to 3 days from your date of order, while others are made to order and will ship 2 to 5 weeks from your date of order.
*Sale promotions will be delivered between 2-16 days*
To confirm at info@charlottepenman.com
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All items and shipping costs are listed in New Zealand dollars.
International orders may be subject to duty and tax on arrival, please be aware this is out of our control and check accordingly so you are aware of any additional costs before ordering.
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COMPOSTABLE BAGS
Our packages are sent in compostable 'Eco bags', these courier bags are derived from biopolymers and co-polymer; PBAT (polybutylene adipate terephthalate), Corn-starch and PLA (polylactic acid), and contain no conventional plastic whatsoever.
Please visit r3pack.co.nz or gosweetspot.com for more information on how to compost at home.
